Store Policy
Customer Care
At Besties, we’re committed to providing a smooth and enjoyable shopping experience for every pet lover.
If you have any questions about your order, products or shipping, our support team is here to help. We aim to respond to all customer inquiries within 24–48 business hours.
We carefully select products focused on quality, comfort and practicality for dogs and cats.
Privacy & Safety
Your privacy and payment security are important to us.
All payments are processed securely through trusted payment providers. We do not store your payment information.
Any personal information shared with Besties is used only to process orders, improve your shopping experience and provide customer support.
Shipping & Returns
Orders are processed within 1–3 business days. Shipping times may vary depending on your location and the product selected.
If you experience any issues with your order, please contact us and we’ll do our best to help resolve the situation quickly.
We want every customer to feel confident shopping with Besties.
Payment Methods
- Credit / Debit Cards
- PayPal